After you report it
How long it really takes.
An SR number isn’t an outcome. For the most common City requests: what the department says, what actually happened over the past year, what “closed” can mean, and who to call when the day passes.
Always: keep your SR number. If the day passes, call back with it. If that doesn’t move it, bring the number to your council office; council offices help residents with City requests that stall.
About these numbers
From the City’s own MyLA311 open data: every request created from October 1, 2025 to September 30, 2026 (about 2.3 million), in the datasets “MyLA311 Cases March 2025 to December 2025” and “MyLA311 Cases 2026” on data.lacity.org, read October 1, 2026. “Half within” is the median number of whole days from created to closed, for requests marked Closed; “9 in 10 within” is the 90th percentile. “Still open after 30 days” counts requests created by August 31, 2026 with no close date 30 days later; for slow services it’s the most honest number, because closed-only times leave out requests still waiting.
“Closed” in the data means the City closed the request, not always that the work was done. Some closings are duplicates, some say the item wasn’t out, and some request types are marked “Reported” the moment they’re filed. Each card says when that matters.